MindGems assumes no responsibility regarding the accuracy of the information that is provided by MindGems and use of such information is at the recipient's own risk. MindGems provides no assurances that any reported problems may be resolved with the use of any information that MindGems provides.
MindGems does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to MindGems will be deemed NOT to be confidential. By sending MindGems any information or material, you grant MindGems an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that MindGems is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.
MindGems makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-MindGems Web site, even one that may contain the MindGems logo, please understand that it is independent from MindGems, and that MindGems has no control over the content on that Web site. In addition, a link to a non-MindGems Web site does not mean that MindGems endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
E-mail documents sent by MindGems are intended for, and should only be read by, those persons to whom they are addressed. Their contents are confidential and if you have received such message in error, please delete it and notify us immediately. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of e-mails sent by MindGems without our prior written consent is strictly prohibited.
IN NO EVENT WILL MindGems BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ALL INFORMATION IS PROVIDED BY MindGems ON AN "AS IS" BASIS ONLY. MindGems PROVIDES NO REPRESENTATIONS AND WARRES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT.
You are expected to use the DEMO or FREE version of the SOFTWARE on your system and evaluate its functionality before placing an order. If a feature is not available in the DEMO or FREE version, plenty of information on how it works along with screenshots is provided in the help file and on our web site. If you still need more information you can contact us prior to placing an order. This means that by placing an order you agree that the software suits your needs and that the results and/or features that it provides meet your expectations and therefore, you agree that there is no refund policy for any purchase of the SOFTWARE. All similarity detection algorithms and software inherently operate within a margin of error, regardless of their sophistication. Depending on the configuration and thresholds applied, certain similar files may not be identified, or dissimilar files may be flagged as similar. These algorithmic limitations are expected behavior and do not constitute grounds for refund requests. Refunds will not be offered to customers who have 'changed their minds', claim that 'the tool does not work on operating systems that are not listed on the product page' or made a 'mistake' when ordering this software. Licenses cannot be exchanged for scenarios such as, "I intended to purchase Product X but mistakenly purchased Product Y; can you swap my license?" This is technically not possible due to licensing system constraints and the unique nature of each product’s licensing terms. Refunds are not offered for claims that a feature works in a different way than what you have expected - all features are clearly described in the product's documentation which is available prior to placing an order. Exceptions will be made for inadvertent 'double orders' for the SAME VERSION of the product.
Chargeback attempts constitute a violation of this license agreement and, in most cases, are considered fraudulent. MindGems takes such actions very seriously. In the event of a chargeback, MindGems provides the issuing bank with all relevant evidence, including the terms of use and the license agreement. Financial institutions also treat chargeback fraud with strict enforcement measures. Such requests are typically denied, and individuals engaging in fraudulent chargebacks may face penalties, including restrictions or a complete ban on future online transactions associated with their accounts.
Compatibility with third-party applications is neither claimed nor implied. MindGems tools work intensively with files and might get incorrectly blocked by antivirus or other third-party applications. It's the user's responsibility to analyze the logs of such third-party tools and ensure that they do not block access to the necessary data. If the software download is blocked, or our tool is blocked or incorrectly reported as malicious by the user's antivirus application, it is the user's responsibility to report and resolve such issues with their antivirus application vendor. MindGems is not responsible for solving any issues caused by the incorrect operation of third-party software.
By purchasing our tools, you acknowledge that you possess adequate knowledge of downloading, installing, and using software on your system. Providing assistance with basic tasks or operating system usage lies beyond the scope of the support team’s responsibilities and will not be covered as part of technical support.
The support team's tasks are to identify and resolve bugs and technical issues and ensure that all tools' features function as described in the documentation. The support team is not responsible for providing a solution for completing a particular task. It's the user's responsibility to read the documentation, frequently asked questions sections, and tutorials, and decide how to use the tools and features to accomplish their goals. The support team is not obligated to retell the information contained in the product documentation or our website in email communications with the customers. They might point to the users where such information can be found instead.
MindGems may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound.